RETURN POLICY

Returns for factory defects or within warranty

The User may return INSANE GAMING at no cost,. any product purchased on the website and that presents a defect that: (i) clicks inappropriate for the use for which it is normally intended, (ii) reduces its quality or the possibility of its use, or (iii) does not offer the security that due to its nature is normally expected from it and its reasonable use, and that it is within the warranty period.

Taking into account the origin of the contracted products, the User will have a period of one month, from the date they will have the products, to inform INSANE GAMING of their dissatisfaction with them. INSANE GAMING will not be held responsible in the event that this period is exceeded.

The return of products that have factory defects have no additional cost for the User.

To formalize the return, the User must contact INSANE GAMING within the period of one month, using the following form https://www.insanegaming.com/contact, identifying the product or products that are the object of the return, attaching a photograph or video where the defects are shown and a detailed report of the defects found in them.

Once INSANE GAMING will receive the documentation and evidence from the User, the information within a period of 3 to 5 business days whether or not to proceed with the return of the product.

In case of proceeding with the return, INSANE GAMING will indicate to the User the way of delivery or shipment of the defective product to its offices / warehouses.

After receiving the product and evaluating the defects, INSANE GAMING will give the user the possibility of exchanging the product for another with specific characteristics, unless this option is objectively impossible or disproportionate for INSANE GAMING.

In the event that due to lack of inventory it is not possible to proceed with the shipment of another product with the same characteristics, the User may choose to terminate the contract (that is, return the amounts paid) or request the shipment of another model that he voluntarily chooses.

The delivery of the product with the specific characteristics or the new model chosen by the User, as appropriate, will be carried out within a period of 3 to 5 business days, from the date on which INSANE GAMING confirms with the User the change of the defective product. or shipping the new model.

The change, the sending of a new model or the termination of the contract, will not imply additional costs for the User.

If the User terminates the contract, INSANE GAMING entered the refund of the total value of the amount paid to the User for the purchase of the defective product (including shipping costs). The refund will be made with the same payment method of your order.

INSANE GAMING informs Users that the term for the return of the amounts paid depends on the payment method used by the User when purchasing the product:

– If the User made the payment by credit / debit card, INSANE GAMING will refund the amount paid within a period of 14 business days, from the moment the User has decided to terminate the contract.

– If the User made the payment through PayPal, INSANE GAMING will refund the amount paid within 24 to 48 business hours, from the moment the User has decided to terminate the contract.

-In case of payments made in Cash, you can only change the defective product.

Product exchange policy

INSANE GAMING does not admit the exchange between a product purchased by the User for another product that is available on the Website. In case the User wants to make the change of a product, he must have his right of withdrawal on it, and, subsequently, buy the new product he wants.