Locate order
You can locate the order after 24 hours once we send you an email notifying you that it has left the warehouse.
How can I change or cancel my order?
Contact us through contact@insanegaming.com and we will tell you what the procedure is
What methods of payment do we accept?
We accept secure forms of payment by credit and debit card (VISA, Mastercard, Discover, AMEX) and PayPal.
I placed my order but I have not received the confirmation email?
If you don’t receive a confirmation email within a few hours after placing your order, check your spam folder. If you still need help, contact our Customer Service team through our email contact@insanegaming.com
Product
Quality of the controls?
All our controls are original from sony, have the best materials and paddles pro of an almost indestructible material.
Sold out
We receive new controls daily, and we frequently restock our most popular items. You can receive an email notification by clicking the green “NOTIFY ME WHEN AVAILABLE” button in the center of the item page. Once the item is reset, you will be notified immediately by email.
Tip: act quickly when you find a design, color you like! Due to the nature of our business designs, we never guarantee that an item will be restocked.
Shipping
Shipping costs
EUROPE – € 9.95; over € 250, free shipping
AMERICA – € 9.95; over € 250, free shipping
When will I recive my order?
EUROPE – 7 – 20 business days
AMERICA – 7 – 20 business days
NOTE: deadlines not applicable in the Christmas period between November 20 and January 15.
How can I know if my package has been shipped?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and you are ready to leave our distribution center, you will receive another email with shipping information.
Do you have your tracking number? Check the status of your order HERE.
I have received a damaged item, what do I do?
Contact us through contact@insanegaming.com attaching photos of the damaged item and your reference to locate the order.
I have received a wrong article, what do I do?
Get in touch with us through contact@insanegaming.com attaching photos of all the items you have received and your reference to locate the order.
I have not received the complete order, what do I do?
Get in touch with us through contact@insanegaming.com attaching photos of all the items you have received and your reference to locate the order.
Returns
Can I return the order?
You can check our return policy in our section of the web “Return Policy“
Can I change an item?
You can make any change, if your order has not left the warehouse and the price is the same amount or less (refunding the difference) we can make any change as long as we have stock in our warehouse. On the other hand, if the change is for an amount and it has not yet left the warehouse we have to cancel the order, refund the amount and make it again. In the event that it has left the warehouse or you have already received your order and you wish to make a change of command, the new shipping costs would be assumed by the customer.
How long would it take to receive the amount of my return?
Once we have received the product in our offices and verified that it is in perfect condition, we will proceed to the refund through the same payment method that you made at the time of purchase. Depending on the payment method, it usually takes more or less to receive the refund but it is usually between 7-14 days.
How long do I have to return or exchange an order?
The deadline you have to make any change or return of an item is 14 days from the day you received your order.